Non-Academic Process/Profiles of Institutional Effectiveness: PIEs
PIE Goal: to advance a decision-making process for administrative units that is integrated across campus, compatible with unit and university strategic planning, and responsive to requirements of external accrediting associations.
PIE Process: Within the organizational structure, individual units use the PIE framework to:
- document goals for accomplishing their missions;
- describe what they do to accomplish their goals;
- assess what works well and what can be improved to effectively and efficiently accomplish their goals; and
- use assessment results
- within the unit to inform decisions about goals and office activities and
- within the broader organizational structure to support resource allocation decisions, synergies, and strategic planning.
PIE Structure: Each unit PIE includes six components described in the table below.
NON-ACADEMIC UNIT PIEs: Recorded Components |
Component |
Description |
Mission/purpose |
How the unit links to the institutional mission or general operations of William & Mary |
Goals/objectives |
Outcomes that the unit needs to accomplish in order to achieve its mission/purpose (with expected outcomes stated in measurable terms) |
Activities to accomplish goals |
What the unit does to meet its goals/objectives |
Assessment process |
Ongoing and systematic methods to collect evidence that demonstrate the extent to which goals/objectives are being met |
Use of assessment results |
Descriptions of how specific information from the assessment process is used to enhance and improve unit activities and goals/objectives |
Administrator feedback |
Administrative review that ties individual unit PIEs to broader decision making relative to budgeting, resource allocation, synergies, and strategic planning |
Units that submit PIEs: Senior administrators determine within their organizational structure the organizational levels at which assessment is useful and efficient for their units.
SACSCOC requires attention to each of the following areas:
- Educational Programs (addressed in a parallel process for academic units that includes a PIE for each major and each level, Academic PIEs)
- Administrative Support Services (normally includes finance, administrative facilities, administrative services, development/advancement, the president’s office, etc.)
- Academic and Student Support Services (normally include such activities as living/learning resources, tutoring, financial aid, residence life, student activities, dean of students’ office, etc.)
- Research (normally includes (1) research units, research centers, institutes, etc.; (2) sponsored research programs, usually with defined areas of research (e.g., energy, environment, innovative technologies, etc.); and (3) degree programs and courses where research is an expected outcome)
- Community/Public Service (normally includes (1) centers and institutes that focus on community needs and (2) units and formal programs that deliver the outreach mission)
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